Privacy Policy
LAST UPDATED · APRIL 27, 2026
1. Introduction
Patio Co. SAS (“Patio”, “we”, “our”, or “us”) operates the website somospatio.co and provides software that helps businesses manage operations, communications, and workflows through messaging platforms such as WhatsApp and other channels.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services.
2. Information We Collect
We collect the following categories of information:
a) User Information
• Name and phone number (including WhatsApp identifiers)
• Account credentials and profile information (if applicable)
b) Message and Communication Data
• Messages sent and received through supported channels (e.g., WhatsApp)
• Attachments such as images, audio, documents, and other files
• Metadata associated with communications (timestamps, delivery status)
c) Business and Operational Data
• Customer and contact records
• Pipeline, workflow, and task data
• Notes, documents, and other information entered into the platform
d) Technical Information
• IP address, device information, and browser type
• Logs, usage data, and diagnostics
3. How We Use Information
We use collected information to:
• Provide, operate, and maintain our services
• Process and manage communications between users and their customers
• Automate workflows, tasks, and business processes
• Generate AI-assisted responses and insights
• Monitor usage, troubleshoot issues, and improve our services
• Provide customer support
• Comply with legal obligations
4. AI and Automated Processing
Patio uses artificial intelligence systems to process and analyze data in order to provide features such as message understanding, task automation, and response generation.
This may include sending data (such as message content or structured data) to third-party AI service providers under contractual obligations designed to protect your data.
We take reasonable steps to ensure that such processing is performed securely and in accordance with applicable regulations.
5. Data Sharing and Disclosure
We may share information with:
• Service providers (e.g., cloud hosting, infrastructure, analytics, AI providers)
• Integrations and third-party tools connected by the customer (e.g., CRM, ERP systems)
• Legal authorities, when required to comply with applicable laws or legal processes
We do not sell personal data.
6. Use of Messaging Platforms
We use third-party messaging platforms, including the WhatsApp Business Platform, to communicate with users.
Messages exchanged through these platforms are processed by Patio to provide services such as workflow automation, record keeping, and AI-assisted features. These messages may be stored and analyzed as part of providing the service.
7. Data Retention
We retain information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
Customers may request deletion of their data as described below.
8. User Rights
Depending on your jurisdiction, you may have the right to:
• Access the data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
To exercise these rights, please contact us at the email below.
9. Security
We implement reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, or alteration.
10. Contact Information
If you have questions about this Privacy Policy or our data practices, you can contact us at:
Patio Co. SAS
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above.