Patio and Kommo
They don't compete for the same job. Kommo organizes the conversation with the customer. Patio builds the price you are about to send.
The short answer
If you sell at list price and your problem is answering a lot of messages quickly, Kommo is built for that and does it well. If every sale is quoted differently — by customer, by volume, by something agreed three years ago — the hard part isn't the chat: it's the number you send. That's where Kommo leaves you on your own, because it doesn't handle price lists, margins, discounts, or approvals.
What Kommo is better at
Kommo describes itself as an AI CRM for selling over messaging, and that description is accurate. It pulls WhatsApp, Instagram, TikTok, Facebook, Telegram, and SMS into one inbox, qualifies incoming messages, answers on its own around the clock, and books appointments without anyone stepping in.
If your sales arrive through several social channels, if message volume is high and repetitive, and if the price doesn't change depending on who is asking, it is the right tool. Its own stated cases are restaurants, real estate, education, and e-commerce: similar sales, many per day.
Patio does none of that. No Instagram or TikTok inbox, no auto-replies, and it isn't built to handle that kind of volume.
Where it stops, and why that matters
Nowhere on Kommo's site do quotes, price lists, margins, discount rules, or approvals appear. That isn't an oversight: it isn't the product they're building.
For a B2B company that leaves out the expensive part. A tidy chat doesn't stop a salesperson from quoting last month's cost, or sending list price to a customer with 8% agreed, or granting a discount that eats the margin. Those aren't fixed by a bot: they're fixed when the rule is written down and applies itself to every quote.
The price, stated plainly
Patio costs more per user, considerably more. With ten salespeople, Kommo runs between 200 and 450 dollars a month depending on the plan; Patio, 700.
If what you need is to organize conversations, that gap isn't worth it and Kommo is your answer. It becomes worth it when a single margin mistake costs you more than a year of the difference, which is what happens when every quote is built differently.
| Kommo | Basic | US$20 | per user / month, 6-month minimum |
| Kommo | Advanced | US$30 | per user / month, 6-month minimum |
| Kommo | Pro | US$45 | per user / month, 6-month minimum |
| Patio | Team | US$70 | per user / month |
How to tell which one you need
Your price comes off a list and doesn't change
Then your problem is coverage, not criteria. Kommo, and stop looking.
The price depends on the customer, the volume, or an old agreement
Then the bottleneck is that the criteria live in one person's head. That's what Patio does.
Your salespeople ask before quoting
If the question is "what price do I give?" rather than "what do I reply?", no unified inbox solves it.
You have both problems
It happens, and they aren't mutually exclusive: Kommo handling the incoming volume, Patio building what gets quoted differently. It costs more, but it's fair to say it works.
Frequently asked questions
Probalo con tu forma de trabajar.
Treinta minutos: nos contás cómo cotizás, qué reglas tenés, quién aprueba qué, y lo ves andando sobre un caso como el tuyo.
Una charla sobre tu operación: dónde se traba, qué depende de quién.
Del otro lado, alguien que conoce el dolor de cabeza de cotizar en B2B.